Donations & Collections

Collecting Donated Equipment:

• Domestic Collection services are NOT available to Households or from household addresses at this time.
• Corporate Collection services where Viable* are provided free of charge within UK Mainland

(* Viable represents: Operational Desktop / Server/ Laptop / Tower units, Minimum i3 4th Gen specification, quantities 25+)

Data security / Liability

Company Donations of computer base units / servers, etc. Companies will receive an initial receipt on collection, when equipment has been fully booked into our workshop.

A fuller manifest, confirming basic data erasure certification or hard drive destruction, transfer of liability is provided within 10 working days of collection without charge.

Please Note: CfC does not assume responsibility or liability in respect of donor data and remains the sole responsibility of the "donor". Certified hard drive shredding is available on request.

Workshop Deliveries or Dropping Off

Donated equipment can be delivered or dropped off at our Eastbourne workshop. Please call: 01323 848588 or drop us an Email for further details ​

Sales

• Sales of refurbished computer equipment remain solely limited to UK registered Charities, Voluntary Organisations, Church / Faith groups, Schools and Educational establishments
• Goods are provided as quoted. Systems are built and configured on an individual basis to order.
• Contract conditions unless specified, are as supply only and exclude on site setup, Data, Broad Band, Printer connections or similar.
• Supply includes Return to base three months hardware warranty. Time period from date of despatch, (excludes Bios & Laptop batteries).
• Payment terms are strictly BACS or Cheque before preparation
• Please Note: Unless indicated Desktops / Towers are not supplied with Screen, Keyboard, Mice. Items are available as optional extras on request

Delivery to you or Collection from our Workshop

• Delivery unless specified. Is undertaken by FEDEX UK Mainland. Normally next day delivery, dependant on Postcode. Recipients will receive email notification from FEDEX with tracking number.
• Prepared Equipment can be collected from our Eastbourne workshop, by prior arrangement. Please be advised: Equipment awaiting collection can only be held for 10 working days unless advised accordingly

CfC aims to supply prepared ordered equipment within 10 working days, from payment. (Excluding public holidays, industrial action from third parties or adverse weather conditions)

Warranty / Returns

• Standard Warranty: Hardware Only "Return to Base" 3 Months / 90 days. Warranty period commences from despatch date. Equipment is supplied with supporting Warranty Certificate.
• Warranty Cover: Hardware / Mechanical / Electrical Malfunction / Breakdown Only
• Warranty Exclusions Include: Laptop Batteries, Bios Batteries, Software, Third Party additions / amendments to supplied specification.
• Warranty Claims: Contact CfC by telephone: 01323 848588 or email admin via this link in the first instance. Quoting Pro forma Number with explanation of the fault and return immediately to CfC. C/o Unit 23 Hawthorn Road, Eastbourne, BN23 6QA (Please Note: Warranty period operates from date of despatch to return. Not date reported)
• In the first instance CfC offers support / solution by phone or remote access.
• If issues are not immediately resolvable. CfC will advise return of equipment to its Eastbourne workshop at cost to the equipment owner for assessment Repair / Replacement
• Return: Immediately from notification of fault. Returned equipment to Include, fault details, power adapter, Login in usernames / password details, pro forma number & contact details of organisation

Refunds Policy

a) Statutory Cooling Off Period

1. Return equipment within 14 days from despatch to CfC. Contact: Tel: 01323 848588 or Email admin
2. Please Quote Proforma Reference number and relevant information to aid your request.
3. Refunds are assessed after equipment has been returned to CfC
4. Payment when agreed are given within 30 working days from return
5. Please Note: £30 administration charge per item, maybe liable (dependant on circumstance) Refund excludes any requested modifications / upgrades .i.e. New batteries, Hard drive / Memory, etc

b) General Refund Requests

1. Refunds are assessed /agreed on an individual basis after prompt return to CfC

Out of Warranty Equipment

Support remains available for all out of warranty equipment

CfC is Here to Help & as contact details above. Please get in touch and we we will seek to advise / assist in all cases.

Organisation Structure Includes:

Computers for Charities. Charity No: 1107802

Computers for Charities Trading Ltd: Limited Company: 5555340 Vat No: 876454384

Disclaimer:

Please Note: Disclaimer: Please note CfC is not affiliated to any other organisation using the name Computers for Charities or similar

Please Note: Funds raised from Sales, directly aid / support charities and development across the UK and Overseas.